Privacy Policy – Alliance Jiu Jitsu London

Privacy

Policy

Alliance Jiu-Jitsu UK Limited – Privacy Policy

THESE TERMS
1. What these terms cover. These are the terms and conditions on which we supply services to you. The most current version of them can be accessed via our website https://alliancejjlondon.com/ (Website).
2. Why you should read them. Please read these terms carefully before you register to become a member or book a class or purchase a pass with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem, rules relating to the use of our facilities and other important information. If you think that there is a mistake in these terms and conditions, please contact us. Changes to these terms will be notified by posting them on the Website (or by providing another form of written notification to you).
INFORMATION ABOUT US
1. Who we are. We are Alliance Jiu-Jitsu UK Limited a company registered in England and Wales, with registration number is 13460287 (Alliance). Our registered office is at Block C Unit 10-12 The Boulevard, Imperial Wharf, Townmead Road, London, England, SW6 2UB.
HOW TO CONTACT US
1. How to contact us. Please contact us with any queries through our website (Contact – Alliance Jiu Jitsu London (alliancejjlondon.com)) or via email at support@alliancejjlondon.com.
2. How we may contact you. If we have to contact you, we will do so by writing to you at the email address you contacted us from or the email address linked to your membership.
OUR CONTRACT WITH YOU
1. How a contract is in place. If you have requested to either pay for a membership or book a class pass you will be prompted to make payment online or in person for the service. Once you have paid, we will email you to confirm. A legally binding contract is in place between you and us once these terms have been accepted, which will be deemed to have occurred as soon as you have made payment for a membership or for any class passes which do not require a membership. In addition, when using particular services provided by us you will be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted or modified from time to time.
2. If we cannot accept your order. We reserve the right to reject your order for whatever reason, and if we are unable to accept your order, we will inform you of this in writing and we will not charge you for the relevant service.
3. We only sell to the UK. Our website and these terms are solely for the promotion of our services in the UK.
PROMOTIONS
1. From time-to-time we may offer a trial membership that includes a free private class with an instructor and/or other similar promotions (each a Trial). Unless otherwise communicated, a trial begins at the moment of sign up and ends once you have completed the free class or similar promotional activity. Trials may be redeemed as described in the specifics of the promotion and may be subject to additional or different terms.
2. Unless we expressly communicate otherwise, Trials are not transferable, may not be combined with other offers or redeemed for cash and are void where prohibited. You understand and agree that unless we expressly state otherwise, Trials are available only to new users that have never had a account with us before and it is a violation of these terms to sign up for a Trial if you have signed up for an account or trial in the past or to have more than one account or trial at the same time. Alliance reserves the right, in its absolute discretion, to determine your eligibility for a Trial.
PASS PURCHASES
1. Number of classes. If you have purchased a pass without purchasing a membership you will be entitled to attend the number of classes commensurate with the pass you have purchased.
YOUR MEMBERSHIP
1. Number of classes. If you have purchased a membership you will be entitled to attend any number of classes during the time your membership remains active.
2. Services may vary slightly from their pictures. Any images of the services we provide to you are for illustrative purposes only.
3. Class changes: class timetables and instructors may be subject to changes from time to time, we will endeavour, where reasonably possible to do so, to notify you in advance.
4. Freezes. you may temporarily freeze your membership for up to three (3) calendar months per calendar year if we deem in our discretion that it is reasonable for you to do so based on the reasons provided (eg pregnancy, serious illness or injury). We may require you to produce proof which is satisfactory to us of any of these reasons that you are relying on to freeze your membership. Freezing your membership is not the same as cancelling your membership – freezing is a temporary suspension; cancellation is terminating your membership. To cancel your membership, you must follow the procedure described in section 14 below. If you want to freeze your membership, you can request us to do so in writing or by completing a form which we will provide to you.
YOUR RIGHTS TO MAKE CHANGES
1. If you wish to make a change to your membership or class pass you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the service or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change.
OUR RIGHTS TO MAKE CHANGES
1. We may change the services we provide or your membership at any time:
  1. to reflect changes in relevant laws and regulatory requirements; and
  2. to implement minor adjustments and improvements, for example to address a safety feature. These changes will not affect your use of our services.
PROVIDING THE SERVICES
1. We are not responsible for delays outside our control. If our delivery of the services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
2. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 15.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
3. Reasons we may suspend the supply of services to you. We may have to suspend the supply of a service to:
  1. deal with technical problems or make minor technical changes;
  2. update the service to reflect changes in relevant laws and regulatory requirements;
  3. make changes to the service as requested by you or notified by us to you (see clause 9).
USING OUR FACILITIES
1. By using our jiu-jitsu academy and facilities at Block C, Unit 10-12 The Boulevard, Imperial Wharf, Townmead Road, London, England, SW6 2UB (the Academy), you agree to respect the facilities and equipment, our procedures, our staff members and teams, our customers and our services.
PROHIBITED USE OF THE WEBSITE: NO WARRANTIES
1. By accessing the Website you agree to do so at your own initiative and that you are fully responsible for compliance with any applicable laws.
2. As a condition of your use of the Website, you will not:
  1. use it for any purpose that is unlawful or prohibited by these terms;
  2. attempt to gain any unauthorised access to the Website or any accounts or networks linked to the Website;
  3. remove, circumvent, disable, damage or otherwise interfere with any security related features of the Website;
  4. modify or alter the Website.
3. Unless otherwise expressly stated by Alliance, Alliance, its suppliers and partners do not warrant or make any representations:
  1. that the Website and any downloadable software, content, services, or applications made available in conjunction with or through the site will be uninterrupted or error-free, that defects will be corrected, or that the Website and any downloadable software, content, services, or applications made available in conjunction with or through the site or the server that makes them available are free of viruses or other harmful components, or
  2. regarding the use of the Website and any downloadable software, content, services, or applications made available in conjunction with or through the Website in terms of correctness, accuracy, reliability, or otherwise.
PROHIBITED CONDUCT AT THE ACADEMY
1. By using the Academy, you agree not to:
  1. harass, threaten or defraud any member of staff or other Academy users;
  2. deliberately or recklessly cause any of the equipment belonging to us to become damaged;
  3. make unsolicited offers, advertisements, proposals, or send junk mail to other Academy users;
  4. impersonate another person or make use of another Academy user’s account without that person’s and our permission;
  5. permit third parties to use any classes booked under your membership, including other members without our prior permission to do so.
YOUR RIGHTS TO END THE CONTRACT
1. What happens if you have good reason for ending the contract. If you are validly ending the contract for a reason set out at 14.1.1 to 14.1.4 below, provided you do so in writing to us, the contract will end immediately and we will refund you in full for any services which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:
  1. we have told you about an upcoming change to the service or these terms which you do not agree to;
  2. there is a risk that supply of the services may be significantly delayed because of events outside our control;
  3. we have suspended supply of the service for technical reasons, or we notify you that we are going to suspend them for technical reasons; or
  4. you have a legal right to end the contract because of something we have done wrong.
2. What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 14.1, then the contract will end immediately and we will refund sums paid by you for services not provided subject to a deduction from that refund for reasonable compensation for the net costs we will incur as a result of your incorrectly ending the contract.
OUR RIGHTS TO END THE CONTRACT
1. We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:
  1. you breach any of these terms;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or
  3. you do not, within a reasonable time, allow us to supply the services.
2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 15.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
IF THERE IS A PROBLEM WITH THE SERVICE
1. How to tell us about problems. If you have any questions or complaints about the service, please write to us at support@alliancejjlondon.com.
2. Your legal rights. We are under a legal duty to supply services that are in conformity with this contract. Nothing in these terms will affect your legal rights.
PRICE AND PAYMENT
1. Recurring billing. By completing your monthly membership purchase, you authorise us to charge you a monthly fee at the then current rate. Increases in the current rate will be notified with one month’s notice.
2. When you must pay (monthly membership). When you complete a monthly membership purchase, your first purchase will be billed immediately. Your membership will auto-renew on the same date each month (being the date on which your membership was activated), provided that, where such date does not exist in a particular renewal month, your membership will be deemed to auto-renew on the day immediately following the date of expiry of your monthly membership. If you want to end your monthly membership, you must give us notice in writing. Any such notice will take effect at the start of the next monthly renewal date, being the day of the month on which the monthly membership was activated.
3. When you must pay (yearly membership). When you complete a yearly membership purchase, your first purchase will be billed immediately. Your membership will auto-renew on the same date each year (being the date on which your membership was activated) unless: (a) you give us at least three months’ notice in writing prior to the end of the term that you wish to end the membership, or (b) you give us at least one month’s notice in writing prior to the end of the term that you wish to switch to a monthly membership (in which case that monthly membership will switch at the end of the term).
4. When you must pay (private lesson or class pass): payment for any private lesson or individual class or classes will be taken at the time of booking.
5. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the service, we will adjust the rate of VAT that you pay, unless you have already paid for the service (including delivery costs) in full before the change in the rate of VAT takes effect.
6. Payment method. We take payments via debit and credit card through the GoCardless platform. We may, entirely at our discretion, accept other payment methods to start, restart, transfer or upgrade your membership. You may edit your payment method information by contacting Alliance in writing or in person and updating accordingly. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your payment method information, provided that you have not cancelled your account in accordance with these terms, you remain responsible for any uncollected amounts.
7. 18 and over: you must be 18 years of age or older to purchase any pass or membership (including on behalf of a person who is below the age of 18). This means in particular that any child under the age of 18 wishing to use our services can only do so where they have been signed up by a parent or guardian who agrees to bear sole responsibility for that child in their use of our services.
8. No refunds: unless expressly stated to the contrary in these terms, or as provided under applicable law, payments are non-refundable and there are no refunds available for partially used periods.
9. Cancelling private lessons. If you cancel any private lessons booked before the lesson starts or fail to show up for the lesson then we will give you the option to reschedule the lesson within the 30 day period from when the lesson was due to take place. If you do not reschedule within that time period or cancel the rescheduled lesson/do not show up for it then we are entitled to keep the fees you have paid for it.
OWNERSHIP OF THE WEBSITE AND MATERIALS
1. The Website is owned and operated by Alliance.
2. The visual interfaces, graphics, design, compilation, information, computer code, products, software (including any downloadable software), services, and all other elements of the Website provided by Alliance (Materials) are protected by copyright, trade dress, patent, and trademark laws, and all other relevant intellectual property and proprietary rights, and applicable laws.
3. Except for any content uploaded by you, all Materials contained on the Website are the intellectual property of Alliance or its subsidiaries or affiliated companies and/or third-party licensors.
4. All trademarks, service marks, and trade names used by us on the Website are proprietary to Alliance or its affiliates and/or third-party licensors. Except as expressly authorised by us, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials.
THIRD PARTY SITES, PRODUCTS OR SERVICES
1. The Website may include links to other web sites or services (Linked Content). Alliance does not endorse any such Linked Content.
2. In addition, Alliance makes no express or implied warranties with regard to the information, material, products, or services that are contained in or accessible through Linked Content. Access and use of such information, material, products, services and Linked Content is solely at your own risk.
RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but, except as set out in clause 20.2 we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation and for breach of your legal rights in relation to the services
3. Your acknowledgment. You agree that attendance at or use of any classes, activities, or other services is solely at your own risk.
4. Disclaimer. Attendance at or use of any such classes, activities, or other services is solely at your own risk. In no event shall we be liable for injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arises out of or is any way connected with a user’s attendance or participation in a class, service or appointment made through the Website, or the performance or non-performance in connection with the services provided by us.
HOW WE MAY USE YOUR PERSONAL INFORMATION
1. We will only use your personal information as set out in our Privacy Policy. A copy of our Privacy Policy can be found at https://alliancejjlondon.com/policies/privacy-policy.
OTHER IMPORTANT TERMS
1. Other agreements between us. These terms and the Privacy Policy constitute the entire agreement and understanding between us.
2. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
3. You need our approval to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
4. Nobody else, except for our affiliates, has any rights under this contract. This contract is between you and us. No other person will have any rights to enforce any of its terms, except for our affiliates, who will be entitled to rely on clause 22./
5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
7. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes email or other forms of electronic communications which are sent directly to us.
8. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.